Archive for the ‘Social Networking’ Category

Social Media Trends For 2012

Social Media 2012

Last year i wrote an article about social media word in 2011. Since then new trends show up for social media impact on businesses, so let’s go over these new trends.

Social media is the fastest evolving technology sector of the new millennium with websites, networks and advertising models popping up and disappearing faster than any other digital media fields.

The first trend to watch for is Social Media – TV integration. Television networks are aware that their audience is spending more time on social networks and less watching commercials, so they are striving to keep their viewers engaged for more minutes a day. Channels like Fox and CNN are rolling out new tie ins to Twitter and Facebook to help keep their viewers both involved in whats on the screen and returning to their websites often. Producers expect their viewers to have two screens up at once now, the TV and the tablet or laptop in most cases, and they will look to win the viewer’s attention on both screens at once.Games will be huge in 2012. Not just arcade style cartoon games but more subtle versions of games like fitbit, which tracks a user’s exercise data and posts it to the web, allowing comparison with friends. Zynga has been very successful and this will rocket games to the forefront in 2012. Companies recognize that the time/reward dichotomy has been effective in trapping users attention and they will use this in a variety of applications.

Content curated by friends and social circles will beat out search engines in 2012. The search giant Google aspires to beat its own search service by putting results from the social network Google+ above its own search results, the idea being that content chosen by friends will be more relevant and personalized for the searcher.

Introducing Facebook Timeline

Facebook Timeline

The World of Social Media in 2011

Get to grips with the latest stats and figures around internet and social media usage in 2011 and discover the world of social media courtesy of digital marketing agency Omobono.

omobono.com

Get Free Google+ (Plus) Invitations

Google+ Free Invitations

By Hatem Jarad Hatem Jarad @Google+

Lately I have received my Google+ invitation from a friend & I found it simple, neat & an amazing social network which I started spending 20% of my daily socialization on it, Facebook 70%, Twitter 5% & Linkedin 5%.

Google project made a big buzz in the tech & media worlds lately. If you haven’t seen it yet, just remember the day last week Google bar in the top of Google.com turned into black, that was something big, it was Google+.

I searched over the internet for Google+ invitation, kept asking my friends to send me one once they have received it, finally I have it. Even I found people are selling Google Plus invitations over the internet like in ebay.

It is not available for all at the moment but soon it will be open for everybody.

 

How to get Google Plus:

Either go to http://plus.google.com & check if you have the option to join, if not drop your email to Google so they will inform you once it is opened for everybody or someone has to send you an email to join his/her circle.

 

I offer Free Google+ Invitations:

First: Tweet this post adding “@hatemjarad #GooglePlusInvitation”

Second: Drop us an email here with your email address

Or Third: Send me a message via Facebook, “facebook.com/hatemjarad” in case you don’t want to share your email. Feel free to say hi  (:

When I say Free Google+ Invitations I mean don’t be fooled by buying the invitations or someone asks for money to send you the invitation.

 

I have limited invitations to send per day though I have a couple of accounts, so hurry up, first come first served, but hopefully everyone will receive an invitation.

 

Feel free to reach me for any assistance via:

Hatem Jarad @Facebook Hatem Jarad@Twitter Hatem Jarad @LinkedIn

Facebook New Features: Video Calling, Group Chat & Chat Redesign

Facebook has launched in last November the new messages feature, it’s an amazing feature that combines chats, texts, messages & emails in one place.

Yesterday Facebook has announced new interesting features, video calling, group chat & redesigned chat and this comes after Google biggest announcement the Google+ hangouts that includes all users. Facebook video calls & group chat are not available yet on mobiles.

Facebook Video Calling/Chatting

Facebook One to One Video Calling

Facebook One to One Video Calling

 

Facebook’s biggest announcement yesterday was the partnership with Skype which you can make video calls with your friends through your Facebook account. CEO and founder Mark Zuckerberg has announced that Facebook has 750 million, which Facebook has brought video calling to all its 750 million users.

Its actually an interesting feature to users to make one to one video calls. Video calling will be available to all users in the coming weeks or you can  install Facebook video calling plugin. Yet there is no announcements about group video calls.

How to make video calls on Facebook?

  • Either by calling your friends using the video icon in the chat box
Facebook Video Calling - Chat Box Call Icon

Facebook Video Calling - Chat Box Call Icon

  • Or directly through your friend’s profile page
Facebook Video Calling - Friend's Profile Call Icon

Facebook Video Calling - Friend's Profile Call Icon

As well Facebook users can accept or reject any video call request.

Reject or Accept Facebook Video Calls

Reject or Accept Facebook Video Calls

 

Facebook Group Chat

Facebook has launched group chat which is one of the most requested features in Facebook. You can make multi-person chat. Simply add your friends to chat.

“Now when your friends can’t figure out what movie to see, you can just add them to a chat and decide together” Facebook video chat engineer Phillip Su says of the new feature.

Facebook group chat functionality is similar to Google+ huddles which is a group based mobile feature available between Google+ members.

Facebook Group Chat Feature

Facebook Group Chat Feature

 

Facebook Chat Redesign

Is a new chat design that includes a sidebar that shows the list of people you message most. The side bar adjusted with the size of the browser window & it appears when the window is wide enough.

Facebook Chat Redesign Sidebar

Facebook Chat Redesign Sidebar

 

Check Facebook blog for the official announcements about the new features.

 

 

 

 

How to Avoid Customer Complaints on Social Media

avoid social media

How to Prevent and Address Customer Complaints on Social Media

by: Mohammad Jubran

Social media is a powerful life force, not only changing the culture of social interaction for entertainment purposes, but impacting the business arena as well. An organization’s success can soar with the right exposure on Twitter, LinkedIn and other public channels. However, it is also necessary to learn how to deal with negative online sentiment about your brand.

Gone are the days when criticism from a disgruntled customer can simply be routed to the complaint department and placed in the circular file. Tweets cannot be drowned out quite so easily. The good news is that customer service delivery is finally getting some well-deserved attention. The downside is the viral manner in which bad news spreads on social media when you do not know how to deal with negative online sentiment about your brand.

Ben Franklin’s quote, “an ounce of prevention is worth a pound of cure”, rings true for customer satisfaction. Issues occur when management is driving external customer service without unifying internal processes. When technological systems do not talk to each other and customer service delivery is inconsistent, a disconnect results which ultimately reaches the consumer. In the traditional environment, being re-routed to an 800 number when issuing a complaint is bad enough, but having to repeat the story is intolerable. Consider how information disseminates on a social network and it is clear that negative feedback can increase exponentially.

Consumer comments, whether positive or negative, require an expedient response. Positive comments should be acknowledged in the public arena so that negative comments are not the only verbiage to surface. Respond publicly to negative feedback as well, but reserve the exchange of details for an offline discussion. For the framework of the conversation, SEA is an acronym which stands for shock, empathy and action. Express shock that this incident occurred, demonstrate understanding of their reaction, and outline the corrective measures to be taken. These measures should be definitive and followed through to closure.

Grievances are inevitable but, in the end, your brand will be assessed more by the organization’s reaction to the incident than the event itself. Allegiance to your brand will be earned if the company is viewed as part of the solution, rather the problem, and fans will come to your defense. At the very least, they may reserve judgment on future consumer complaints.

Promoted Tweets – Twitter Advertising

twitter advertising platform

Source: Twitter Help Center

What are Promoted Tweets?

Promoted Tweets are ordinary Tweets that advertisers pay to highlight to a wider group of users.

Where do users see them?

Promoted Tweets from our advertising partners are called out at the top of some Twitter.com search results pages.

Promoted Tweets are clearly labeled as “Promoted” when an advertiser is paying, but in every other respect they exist initially as regular Tweets and are organically sent to the timelines of their followers. They also retain all the functionality of a regular Tweet including replying, Retweeting, and favoriting. Promoted Tweets are displayed in search in Twitter.com and some of our ecosystem partners, and in user timelines for some users in Hootsuite.com.

If users click on a Tweet that includes a hashtag that is being promoted by an advertiser, they may see a Promoted Tweet among the related Tweets in the details pane.

Are Promoted Tweets only shown on Twitter.com?

We have begun to make Promoted Tweets and Promoted Trends available beyond Twitter.com – something we have discussed doing since launching Promoted Tweets in April. We are currently testing syndication of Promoted Products with a select number of partners, including HootSuite and TweetDeck. These partners will run Promoted Tweets in searches and also highlight Promoted Trends, sharing in Twitter’s revenue for these products. We are also beginning to test syndication of Promoted Tweets in user timelines. Initially, we are testing these with our partner, HootSuite. As with all Twitter launches, we’ll review the initial feedback and determine where we take it from here.

Are Promoted Tweets like other online ads?

Since all Promoted Tweets start out as regular Tweets, there is not a single “ad” in our Promoted Tweets platform that isn’t already an organic part of Twitter. This is distinct from both traditional search advertising and more recent social advertising.

Anything else to say, interested?

This is a new thing for Twitter and we expect to iterate and experiment to make the platform better. We’re really excited about it and appreciate getting your feedback. Interested advertisers should visit our Business site to sign up!

Social Media Fail

facebook fail - social media fial

social media fail

Another Social Media Fail for Sony

social media fail

by: Mohammad Jubran

Social media can be a company’s best friend or worst enemy. One moment the public is tweeting up a storm and in the time it takes to snap one’s fingers, a stalker infiltrates a CEO’s Facebook page. Sony’s use of social media can be described as inconsistent at best, resulting in a massive fail.

Those who keep tabs on a gaming or technology blog have caught wind of the Sony versus George Hultz, or Geohot, lawsuit. Sony is in hot legal pursuit of shooting down Geohot’s PS3 public release of Jailbreak. Although the actual idea of suing Geohot for creating and releasing Jailbreak seems ludicrous, Sony’s presence in social media venues makes the company appear irrational at best.

Perhaps Kevin Butler, or Jerry Lambert, is responsible for one of Sony’s biggest mistakes. This marketing character retweeted the code necessary for Jailbreaking a PS3. In response, Butler includes the original reply that contains the Jailbreak code. Even though this blunder was laughed off by most, it only goes to show just how scatterbrained Sony is in their social media endeavors.

To further exacerbate this PR nightmare, Sony requested that YouTube provide Sony with all personal information pertaining to not only Geohot but also any person who watched or made a comment regarding the PS3 Jailbreaking video. Included in the information requested, Sony wanted to know how many people clicked the link to the video as well as their usernames. The IP addresses and usernames of those who posted a comment were also sought.

In regards to social media strategies, consistency is key. And Sony has been nothing but inconsistent. Compounding this fact with their lawsuit over an issue Apple does not even find worthy enough to legally pursue, Sony comes off as looking downright foolish.

How to Use Twitter to Grow Your Business

twitter for business

How to build a Twitter strategy for your business

By Mohammad Jubran
Twitter is an extremely important platform for your business, but it is a huge mistake to try to promote your business on Twitter without first thinking through what your strategy will be. You have undoubtedly heard many times that you should listen and engage with your customers, but you probably want a strategy that is a bit more concrete. Let’s take a closer look at what you need to do to launch a successful Twitter campaign.

1. Find an Audience

Although there are millions of people who use Twitter every day, it is impossible to interact with them all. Instead, you need to be a bit more selective. But who should you choose to interact with? If you already have a few customers, then it may be a good idea to try to locate them on Twitter. See who they are already following and talking to. These people are probably good prospects for your business. Find out who has influence within their social group, and begin entering the conversation.

2. Learn the Language

If you are going to successfully reach out to your customers on Twitter, then it is important that they can relate to you. Listen in to their conversations. Figure out whether they talk formally or informally. Understand how to use hashtags. There is an entire language associated with Twitter, and you need to learn it.

3. How Much is a Lead Worth?

The entire reason that you are on Twitter is to improve the bottom line of your business, so you should treat your Twitter presence just as you would any other aspect of your business. Make sure you track your results so that you know exactly how much a follower is worth to your business. How often do they convert into a paying customer? This will let you know how effective your Twitter campaign is.

No matter how you approach Twitter, it is important to be flexible. You never know what will work and what won’t work. As long as you track your results, you can always tweak your strategy. As time goes on, you will grow more confident in your ability to utilize Twitter as an effective platform for growing your business.

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